Customer Service Policy

Service Tenet

Umbraussale takes sincere service and practical solution as core tenet, striving to resolve all shopping doubts and problems for every user shopping on umbraussale.

Pre-sales Consultation Service

Our customer service team offers professional reply for product style, size, material, discount activity and order operation questions. Help customers select suitable home decor goods and complete order placing smoothly.

After-sales Problem Handling

Aim at logistics delay, product discrepancy, return refund and other after-sales situations, we provide timely follow-up processing. Fair and reasonable solutions will be given according to actual order condition and platform rules.

Service Standard

All customer services are polite and standardized. We respond to user feedback efficiently, respect every customer’s reasonable demand, and maintain good shopping atmosphere on the platform.